Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal Mail.  All packages have to be signed for.  To keep costs down we do not use tracking numbers but if you would like one please contact us and we can arrange a tracking number for you.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

International Delivery
International delivery (outside of the EU & EEA) usually takes between 5-12 business days.  However, this time is usually much shorter but also can be up to 25 days.  If you have not received your package within 12 days please log a complaint with us and we can chase up.  If a package is not received within 25 days we will offer you a full refund.